Last updated: 14 September 2026.
Returns at a glance
Tell us within 14 days of receiving an eligible item if you wish to return it. We offer refunds, not exchanges. Custom-made and personalised items are excluded from change-of-mind returns. Customers pay return postage for change-of-mind returns; we cover reasonable return postage for faulty or misdescribed items. This does not affect your statutory rights.
Change-of-mind returns
If you want to cancel an eligible online order, tell us within 14 days of receiving it. Once you have told us, please send the item back within the following 14 days. Contact hello@borderbreakers.co.uk first with your order number so we can help you return it safely.
Condition of returned items
Items must be returned complete, protected and in the same unused, unaltered condition in which they arrived. Please use suitable packaging. Items that have been fitted, used beyond reasonable inspection, altered, damaged or returned incomplete may not qualify for a full refund; where the law allows, any refund may be reduced to reflect the loss in value.
Return postage and refunds
For a change-of-mind return, the buyer is responsible for buying the return label and paying return postage. We recommend a tracked service and proof of posting. We do not refund optional upgraded delivery charges. Where a statutory cancellation right applies, any standard outbound delivery charge is refunded as required by law. If an item is faulty or not as described, contact us before returning it and we will explain the appropriate return and refund process.
Slab skins
Slab skins are not eligible for a change-of-mind return once they have been fitted, used, altered or damaged. This does not affect your statutory rights if a product is faulty, not as described or otherwise does not meet your consumer rights.
Custom and personalised work
Custom-made or personalised work is not eligible for a change-of-mind cancellation. Your statutory rights for faulty or misdescribed products are always protected.
When we refund
For eligible cancellations, we make the refund within the applicable legal timeframe after receiving the return or evidence that it has been sent back. Refunds are made using the original payment method unless we agree otherwise.